Job Overview:
As an Account Manager you will be tasked with maintaining customer relationships, in addition to cultivating new ones within complex accounts, by promoting Project Merchandise’s capabilities and commitment to sustainable & eco-friendly branded merchandise to existing audiences.
This position reports into the Sales Director, with your main responsibilities including growing existing client accounts, dealing with incoming leads and a small element of securing new business.
What You’ll Do:
- Manage, maintain, and develop exceptional client relationships
- Consistently achieve monthly and annual targets
- Identify opportunities to grow existing clients
- Understand business drivers behind requests and explain the Project Merchandise value proposition
- Drive briefs from development through to delivery
- Attend client meetings
- Structure presentation of suitable ideas/products
- Stay up to date with the latest products and advances in the industry
- Maintain up to date CRM and order system
- Be seen as a promotional merchandise expert through training and self-development
- Manage customer and client expectations, and all subsequent follow-up necessary to close or expand business
- Maintain exceptional supplier relationships
- Quoting, including monitoring margins and currency conversions
- Complete BPMA Level 1 and 2 training
What You’ll Need:
- Two years’ experience in an account manager role within the promotional merchandise industry
- Self-motivation, resilience, passion, and focus
- The drive and ability to perform under tight deadlines
- Strong organisation and multi-tasking skills
- An interest in or working knowledge of sustainability issues
- Willingness to learn and become an industry expert
- Proficiency in Excel and PowerPoint
