Eco-friendly branded merchandise for a positive brand impact

Need some assistance?


020 3488 7171


[email protected]

Business Hours

Monday – Friday 9am – 5pm

Saturday – Closed

Sunday – Closed

We will respond as soon as possible, usually within four hours

Frequently Asked Questions


Want to learn more about the services that Project Merchandise can offer your business? How the order process works? Artwork and branding? Find the answers to these and more common questions below.

  • A great project starts with thorough research. We do ours to understand your brand and needs, so we can deliver the perfect product.
  • We’ll present you with some exciting sustainable ideas, and since we’ve done our homework, they’ll be brand-authentic and project appropriate.
  • Once you’re happy with the product, we’ll take close care of your branding and all the other details to arrive at a final signoff, and then it’s off to production.
  • We’ll keep track of your order’s progress and delivery, updating you regularly along the way, to ensure you receive your order on time and as expected.
  • Aftercare? Our dedicated team are on hand to help.

All prices shown on our website are based on a common order quantity and branding method, stated on each product page.

Prices include origination and postage to one UK address. This may result in our prices looking a little higher than some of our competitors, however you won’t receive any nasty surprises further along the process!

Contact us for an accurate price for your campaign.

This is the process of setting up the printer or branding techniques used on your order. Some print methods require individual ‘screens’ for printing, some use printing plates, and where custom shapes are created, orders may incur a tooling charge.

You can find out more about the branding techniques we offer here.

Your logo communicates more than just your brand. It tells your story, your capability, and invokes emotion and trust. We want to make sure that it is represented properly on your merchandise.

When supplying your logo, please ensure it’s in a vector format. As the standard format, we prefer EPS files, however some AI files work too. We cannot accept raster files such as JPG and PNG.

These consist of points rather than pixels and are connected by curves and lines based on mathematical equations. This allows you to make the graphic bigger or smaller without it losing quality.

To ensure you are choosing the right product prior to your purchase, we will endeavour to send you samples, which will be free of charge if you follow up with an order. Depending on the value, size and quantity of the items requested, however, we reserve the right to charge for certain product samples.

Yes, we offer pre-production samples where required, however, these are usually subject to a charge. Any charges associated with pre-production samples will be made clear on your quote.

When spend on a single item exceeds £5000 (excl. VAT), we will automatically create a PPS. In this case, if you proceed with a bulk order, we will deduct any PPS charges from the total order value.

We deliver internationally.

Restrictions apply to certain products when shipping outside of the UK and Europe, you will be informed by your sales representative if these are likely to affect your order.

Delivery costs are calculated using shipment weight and volume. We include this cost in our unit price displayed on the website, but this may vary slightly for other quantities.

If you would like an exact quote for this figure, please contact us.

Our standard lead times are stated within each product listing, however this can vary depending on the order quantity, branding method, and delivery address.

Longer lead times will apply for bespoke projects.

Lead times will be stated on your quote.

If you haven’t already heard from us, please contact us as soon as possible for assistance.

We are here to assist with any issues that might arise, and aim to resolve these as quickly as possible. Just contact us, fully explaining the issue, and we’ll get back to you as soon as possible with a response

If your order has been damaged in transit, please inform us within 7 days of receipt. If faulty, please inform us within 14 days of receipt.

If for any reason you wish to return your items, please contact us within 14 days of receipt for a full refund, exchange, or credit note.

For orders comprised of multiple deliveries, the 14-day period runs from receipt of the last batch of goods.

All items must be returned in their original packaging and in a re-saleable condition.

We will arrange collection of the goods to be returned, but please note that returns of non-faulty goods shall be at the customer’s expense.

All printed stock is non-returnable unless faulty, due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold.

Refunds will be made within 30 days of Project. Merchandise receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned, and no refund given.

This is the process of setting up the printer or branding techniques used on your order. Some print methods require individual ‘screens’ for printing, some use printing plates, and where custom shapes are created, orders may incur a tooling charge.

Raster images are made up of tiny squares called pixels. The more pixels, the higher the quality, and the file size. Zooming in on a raster image will make the pixels more apparent, and the details blurry. Raster is suited to photography and digital uses, but not for logos and icons.

Just in case your project requires a specific or premium font, it’s best that artwork containing text is supplied with the text outlined. This means it has been converted into a vector representation of the type, rather than editable text.

Not all computers have the same fonts – so although we’ll check with you to ensure everything is as it’s supposed to be before we finalise any project – if we don’t have your font, the artwork won’t appear correctly on our machines which may result in delays.

The terms CMYK, RGB and Pantone are often used when discussing print.

CMYK pertains to the four colours used in ink printing:

  • Cyan (light blue)
  • Magenta (pinkish red)
  • Yellow
  • BlacK

In this four-colour printing process, all colours contain mixtures of dots in C/M/Y/K.

RGB stands for Red, Green, and Blue. These are the primary colours that digital screens are made up of. The colorations comprise the mixture of these three shades.

Pantone colours are associated with a colour matching system, the Pantone Matching System. This is where inks are created into distinct shades. These colours are then printed out in a colour-matching swatch book. Using Pantone colours guarantees a consistent match.

This is the difference with how the ink is applied.

With spot colour printing, each colour (usually up to four Pantone colours) is applied in solid ink to separate areas.

One colour uses one ink, and shades can be achieved using dots. And the base colour (e.g. white paper) doesn’t count as one of the colours.

Another advantage of spot colour is the ability to use speciality inks such as fluorescent and metallic.

With full colour printing, different percentages of CMYK inks are applied to the material at the same time, rather than one layer at a time as with spot colour printing. Full colour printing is ideal when you have complex colour variations in your artwork or need a wider variety of colours in your design than can be achieved with spot colour printing.