Client
Tyler Grange: a UK-based environmental consultant
Event
Employee onboarding
Sector
Consultancy
Background
Tyler Grange were looking for a more efficient way to manage their new starter packs. Their existing process involved ordering items separately, storing stock internally, and manually packing each welcome pack themselves.
As the team grew, the process became increasingly time consuming and difficult to manage. They needed a simpler system – one that removed the operational burden while still delivering a thoughtful onboarding experience.
The Challenge
The biggest issue was not the products themselves, but the process around them.
Tyler Grange wanted to:
- Remove the need for internal storage
- Avoid manually packing welcome kits
- Simplify stock management
- Speed up delivery to new starters
- Retain a high-quality onboarding experience
They also had existing stock they wanted to incorporate into the packs, meaning the solution needed to work flexibly around products already purchased.
The Solution: A Managed Welcome Pack Store
We created a dedicated onboarding store for the Tyler Grange team:
The process was designed to be as simple as possible: Tyler Grange sent their existing stock to our UK warehouse, where we combined it with newly-sourced items selected specifically for the packs. Once product selections were finalised, everything was stored, managed, and fulfilled from our side.
Now, all the Tyler Grange team need to do is:
- Log into the store
- Check live stock levels
- Order a pack
We handle the rest, including packing, fulfilment, and next day delivery.
The Merchandise
The packs combined practical products with sustainability-focused choices.
Included items were:
- Ocean Bottle 500ml
- Circular Cup 12oz Travel Mug
- Hydrocycled Cotton Athletic Crew Sport Socks
- Rainballs Seedbox
- Cooler lunch bag
- A6 Postcard 350gsm
- Amisk Recycled Aluminium Pen
- Recycled A5 Casebound Notebook
Each pack was delivered in a plain box finished with a branded parcel sticker, creating a clean and considered unboxing experience.
Removing the Admin
The biggest shift was operational; instead of holding stock internally and manually building packs, Tyler Grange now has a streamlined system that runs through a single platform.
Stock is visible in real time. Packs can be ordered in minutes. And deliveries are dispatched for next day arrival.
The onboarding experience improved while the internal workload reduced significantly.
The Impact
The new system transformed how Tyler Grange manage onboarding merchandise.
- No internal storage required
- No manual pack assembly
- Existing stock successfully integrated into the process
- Faster onboarding fulfilment
- A more polished employee experience
What was previously a labour-intensive task became a simple repeatable process.
The Takeaway
Great onboarding should feel personal, not operational.
By combining a managed store, fulfilment support, and thoughtful product selection, Tyler Grange created a scalable onboarding experience without adding pressure internally.
Sometimes the best solution is simply making things easier.
Is your merch admin-heavy? From tailored webstores and helpful gifting hubs to event-ready packaging and storage until the big day, we can take the work off your plate so you can focus on what really matters. Get in touch with the team today to see how we can help.
