Client
Reachdesk: a global gifting and swag platform helping businesses source, send, track and measure the impact of every send at scale.
Event
Gifting platform
Sector
Global Merchandise Fulfilment
Background
We’ve worked with Reachdesk since 2021, supporting them as a long-term merchandise partner across a wide range of client programmes. Reachdesk leads client strategy and platform fulfilment, while we support selected merchandise briefs requiring specialist production, sustainable innovation, or complex global fulfilment.
Over the last five years, we’ve enabled 80 of Reachdesk’s clients to adopt sustainable merchandise in the orders we’ve delivered for them. From one-off campaigns to ongoing inventory stocking, our role has grown alongside their creative services team.
The focus has always been the same: make global gifting simple, reliable, and better for the planet.
The Challenge
Reachdesk supports clients all over the world, which means merchandise needs to move seamlessly across regions, arrive on time, and meet a wide range of brand and quality expectations.
Orders vary in size and purpose – team welcome packs, client gifts, campaign and event-specific merchandise – often with tight timelines and different destinations.
At the same time, Reachdesk wanted to raise the bar on sustainability. That meant rethinking existing product ranges, educating teams, and offering better alternatives without disrupting client experience.
Our Approach
We work closely with Reachdesk’s sourcing team as an extension of their business.
We help stock client inventory with branded merchandise that can live within the Reachdesk platform. From there, clients log into the portal, build their own branded bundles, and send gifts directly to end recipients.
Behind the scenes, we manage production, and initial delivery. Whether that’s to Reachdesk’s UK, EU, US, CA, or APAC warehouses, or directly to client events.
6sense pack:
- Impact AWARE™ tote
- Impact Stone Paper notebook
- Solid Colour bottle
- Evoxx pen
- Classic Crew socks
Avalara pack:
- Oasis bottle
- Porto A5 notebooks
- Mr Bio Long Fast cable
Camunda pack:
- Impact AWARE™ tote
- Sports Crew socks
- Avira Avior bottle
- Anthem hoodie
Supporting Scale and Sustainability
A key part of the partnership is education and guidance.
We regularly recommend eco-friendly alternatives to existing non-sustainable merchandise, helping Reachdesk evolve their offering without compromising on quality or design.
We also spend time educating the sourcing team on products, materials, and branding methods. This includes factory tours, hands-on product sessions, and ongoing advice, so sustainability and quality are baked into every decision from the start.
Together, our partnership has enabled us to plant over 40,000 trees and remove 67.5 tonnes of ocean waste (equivalent to circa 31,725 plastic bottles).
The Impact
The partnership has enabled Reachdesk to offer a reliable, global merchandise solution to their clients.
- Over 200 successful orders delivered
- Merchandise shipped to UK, EU, US, CA and APAC regions
- Inventory stocked and managed for multiple clients
- Sustainable alternatives introduced across ranges
- Custom gifting bundles created and sent directly via the Reachdesk platform
Most importantly, clients can focus on gifting strategy and experience, not logistics.
What The Client Said
We’ve been working with Project Merchandise for several years and love partnering with them. They consistently support our ideas and vision by curating suitable merchandise tailored to every brief and account with fantastic design work. They continually introduce new merchandise that highlights just how expansive and innovative the sustainable gifting space has become. The team is brilliant to work with – seamless, reliable, and highly organised managing everything for us, including complex global split deliveries directly to our Reachdesk warehouses.
The Takeaway
Great gifting platforms need great partners behind the scenes.
By combining global fulfilment, sustainable thinking, and close collaboration, we’ve helped Reachdesk deliver merchandise that works at scale, across regions, and for a wide variety of client needs.
Long-term partnerships make better merch. This one proves it.
